Case Study

A digital bank enhanced Gen Z onboarding experiences with mTab AI agents, increasing completion and satisfaction rates significantly.

Challenge

Gen Z onboarding drop‑off caused by UX friction and unclear messaging.

Outcome

+14%

onboarding completion

+21%

Gen Z satisfaction

2x

faster iteration

Top 3 Business Benefits

Slash onboarding friction with instant, data-backed UX fixes.

Personalize messaging by segment straight from live usage insights.

Feed product teams AI briefs that accelerate feature improvement.

Sample AI Playbooks

Onboarding Friction Analysis

Pinpoint and resolve confusing steps quickly.

Personalized Messaging Brief

Tailor communications by behavioral signals.

Product Performance Narrative

Show feature resonance across cohorts.

CX-to-UX Integration

Bridge insight gaps between research and design.