Case Study

A global automaker used mTab AI to reverse declining Gen Z loyalty by rapidly pinpointing critical tech innovation gaps and service friction.

Challenge

Younger customers saw the brand as outdated and felt post-sale friction.

Outcome

+18%​

Gen Z Perception

-22%

post-sale churn

3 weeks reporting

saved

Top 3 Business Benefits

Spot market gaps and craft feature plans in a single brief.

Instantly detect customer pain points and prioritize service actions.

Align global teams instantly with model-specific, strategic briefs.

Sample AI Playbooks

Journey Experience Brief

Instantly identify customer journey gaps and recommend top fixes.

Loyalty & Retention Radar

Proactively highlight churn risks and prioritize targeted rescue offers by segment.

Market Preference Report

Rapidly benchmark model appeal across key regions with real-time insights.

Feature Innovation Perception

Assess new technology investments by measuring desirability and ROI.